Privacy Policy
Effective Date: March 17, 2026
At DogByte Technologies, LLC (“DogByte Technologies”), your privacy is our top priority. As a Managed Service Provider (MSP), we handle sensitive technical data and are committed to transparency regarding how that data is collected, used, and protected.
1. Information We Collect
In addition to standard contact information, our role as your IT partner requires the collection of specific technical data:
Personal Information: Name, email, phone number, and company name provided during inquiries or support requests.
Technical Support Data: Telemetry regarding hardware health, software versions, and system status via our management platforms (PSA/RMM).
Voice and AI Data: When you call our support line, we utilize AI-driven assistants to facilitate intake. This includes the recording and transcription of your voice calls to ensure accuracy in support ticketing and service quality.
Usage Data & Security: We collect IP addresses and browser types to monitor site performance and defend against cyber threats.
2. SMS and Mobile Information
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
3. How We Use Your Information
We use your data to:
Respond to inquiries and provide technical support.
Monitor and maintain the health of your IT infrastructure.
Comply with legal obligations and protect our network from unauthorized access.
Transcribe voice calls into actionable support tickets.
4. Service Providers & Data Sharing
We do not sell your information. We share data only with trusted third-party “Data Processors” essential to our MSP operations (e.g., AI transcription services, PSA/RMM platforms, and secure email hosting). All such providers are bound by strict confidentiality terms.
5. Data Retention & Security
We retain information for as long as necessary to fulfill our service agreements or comply with Tennessee legal requirements. We implement industry-standard security measures, including encryption and advanced threat protection.
6. Tennessee Privacy Rights (TIPA)
As a Tennessee-registered business, we comply with the Tennessee Information Protection Act (TIPA). Depending on your relationship with us, you may have the right to confirm processing, obtain a copy of data, or request correction/deletion. To exercise these rights, contact us at [email protected].
7. Contact Us
DogByte Technologies, LLC
Email: [email protected]