Terms & Conditions
Last Updated: March 17, 2026
1. DEFINITIONS AND INTERPRETATION
In these Conditions, every Quote, Order, Plan, or other arrangement in connection with the supply of Goods or Services by DogByte Technologies, LLC (“Us”, “Our”, or “We”), the following words have the following meanings:
“Client”, “You” or “Your” means the person or entity seeking or obtaining Goods or Services from Us.
“Services” means the provision of any IT services, including remote monitoring, technical troubleshooting, cybersecurity (EDR, ITDR, SAT, content filtering), cloud service management, and voice/AI-assisted intake.
“Sum Due” means any monies payable to Us, including hourly rates, call-out fees, expenses, and late fees.
2. APPLICATIONS OF THESE CONDITIONS
These Conditions prevail over any inconsistent terms in Your purchase orders. If any provision is found invalid, the remainder remains in effect.
3. COMMITMENT TERM & AUTOMATIC RENEWAL
Unless otherwise specified, after the expiry of the Committed Term, the agreement will automatically renew for successive terms of the same duration unless either party provides ninety (90) days written notice of non-renewal prior to the end of the current term.
4. TERMINATION & EXIT ASSISTANCE
For Cause: Either party may terminate if the other fails to cure a material breach within thirty (30) days of notice.
Early Termination: If You terminate for convenience before the end of a term, You agree to pay a “Liquidated Damage” amount equal to the remaining monthly fees for that term.
Exit Assistance: Transition services will be billed at our then-current hourly rates.
5. GOVERNING LAW & DISPUTE RESOLUTION
Jurisdiction: These Conditions are governed by the laws of the State of Tennessee. Exclusive venue for any dispute shall be Davidson County, Tennessee.
Waiver of Jury Trial: Both parties irrevocably waive any right to a trial by jury in any legal proceeding arising out of or relating to this Agreement.
6. PRICING, RATES, AND PAYMENT
Late Payment: If an invoice is seven (7) days past due, We may suspend all Services. Interest will accrue at 1.5% per month or the maximum rate allowed by law.
Collection Costs: You agree to pay all legal fees and court costs incurred by Us in recovering any Sum Due.
7. COMPUTER UTILITY, BACKUPS, AND LIMITATIONS
Trial and Error: IT involves troubleshooting; we do not guarantee that every recommendation will be successful.
Backup Responsibility: UNLESS SPECIFICALLY CONTRACTED FOR MANAGED BACKUP SERVICES, DATA BACKUP IS YOUR SOLE RESPONSIBILITY. You indemnify Us against any loss of data.
8. LIMITATION OF LIABILITY
Dollar Cap: Our total liability for any claim shall not exceed the total amount paid by You to Us during the three (3) months immediately preceding the event giving rise to the claim.
Indirect Loss: We are not liable for loss of profits, business interruption, or loss of goodwill.
Time Limit: Actions must be brought within one (1) year of the cause of action.
9. CLOUD SERVICES AND THIRD-PARTY SUBSCRIPTIONS
Vendor Terms: You agree to be bound by the EULAs of third-party vendors (e.g., Microsoft 365).
Availability: We are not liable for the outages of third-party cloud services.
10. INTELLECTUAL PROPERTY
All custom scripts and automation developed by Us remain Our exclusive property. We grant You a non-exclusive license to use these assets only while You remain an active Client.
11. VOICE RECORDING AND AI DISCLOSURE
You acknowledge and consent that calls made to our support lines may be recorded and transcribed by AI-driven service providers to facilitate support ticketing and service quality. You agree to inform your employees and agents of this recording.
12. NON-SOLICITATION & NON-DISPARAGEMENT
Non-Solicitation: You shall not hire Our employees during the term and for 24 months thereafter. Breach results in liquidated damages equal to 100% of the employee’s compensation.
Non-Disparagement: Both parties agree not to make public statements (including online reviews) that disparage the other party’s reputation.
13. SERVICE REQUEST PROCESS
All requests must be lodged via:
Phone: 615-240-7496
Email: [email protected]
* SMS or social media requests are not subject to response time expectations.
14. VARIATION
Continued use of Our services after a variation is posted to our website constitutes acceptance.